Get Started

Where can I get the FantasyEnchant.com app for my phone?

Download the app to access FantasyEnchant.com from the following sources:

  • For Apple mobile users, get the official app from the App Store
    • .
  • Android users can get the official app from the download link on the FantasyEnchant.com website
    • .

How do I register at FantasyEnchant.com?

Download the app to access FantasyEnchant.com at

  • Apple mobile users can get the official app from the App Store
    • .
  • Android users should obtain the official app from the download link on the FantasyEnchant.com website
    • .

After downloading and installing, click 'Join' to create an account. Enter the details below to sign up:

  • Name
  • Cell phone number
  • Email
  • State (place of residence) [36]
  • Username and password [38]

Login & Registration

What should I do if I suspect someone else is using my FantasyEnchant.com account?

You will receive an email notification with details of all transactions. If you disagree with a transaction, contactinfo@FantasyEnchant.com and reset your password as soon as possible.

How can I log in if I forgot my authenticated mobile number and email ID?

[You will receive an email notification with details of each transaction. If you have problems with a transaction, contactinfo@FantasyEnchant.com to reset your password.

What should I do if I forgot my password?

If you forgot your password, follow these steps:

    What should I do if I forgot my password?
    • Access the login screen, enter your username and select "Forgot Password".
    • A link to reset your password will be sent to your registered email ID.
    • Use the link in the email to reset your password and log in with the updated password.
    • If you don't see an email from FantasyEnchant.com in your inbox, check your promotions, spam and junk folders.

I can't log in with my cell phone number. How can I do that?

You cannot log in with your cell phone number. If you have forgotten your username, please send your e-mail address, phone number or other account-specific information toinfo@FantasyEnchant.com. Alternatively, you can use your Facebook or Google ID to log in to your FantasyEnchant.com account.

I didn't get my OTP. What should I do?

You should receive an OTP within 30 seconds after entering your cell phone number; if you do not receive an OTP, the problem may be that

  • The entered cell phone number may not be correct.
  • Your cell phone may be out of network coverage.
  • If you are in an area with poor network coverage, please wait for one minute.

If you have not received OTP after waiting for a while,please contact support@FantasyEnchant.com.

How do I reset my password?

Follow the steps below to reset your password.

  • Open the 'Settings' section of the app.
  • Click on the 'Change' password.
  • Enter the current and new password to reset.

If you registered using social network credentials (e.g. Facebook, Google), you cannot change your password on FantasyEnchant.com. You must log in to your social network provider and change your password there.

How do I activate an account that is no longer active on FantasyEnchant.com?

Your FantasyEnchant.com account may be deactivated if during a routine account screening the audit team discovers that your PAN card is not verified by FantasyEnchant.com. In such a case, your account will be marked as suspended.

In such cases, you will need to write to info@FantasyEnchant.comand provide your PAN card details; your account will be reactivated once your PAN details are verified by FantasyEnchant.com.

Can I delete my FantasyEnchant.com account?

Unfortunately, you cannot delete your FantasyEnchant.com account yourself. If you wish to delete your account, please email us atinfo@FantasyEnchant.com.

Can I create more than one account on FantasyEnchant.com?

No, it is not allowed to create more than one account on the FantasyEnchant.com app.

What actions can be taken if a minor is found playing on FantasyEnchant.com?

Playing on FantasyEnchant.com is not allowed for minors. All users are required to complete verification through their PAN and Bank Account. However, if you observe any suspicious behavior from other users, please report it to us by contacting info@FantasyEnchant.com.

.

Can I play if I am under 18?

Sorry, but if you are under 18 cannot play in the game. Please follow the current age restrictions.

Sikkim, Assam, Odisha, Telangana, Tamil Nadu,  [9 19]Can I play if I am a resident of Sikkim, Assam, Odisha, Telangana, Tamil Nadu, Andhra Pradesh, Tamil Nadu or Nagaland? Andhra Pradesh, Tamil Nadu or Nagaland?

 Sikkim, Assam, Odisha, Telangana, Tamil Nadu, Andhra Pradesh, Tamil Nadu and Nagalandresidents paid  [17 cannot participate in the paid version of the fantasy game according to their own laws. Their respective laws prohibit them from doing so. Therefore, if you reside in these states Residents of these states cannot play cash games on FantasyEnchant.com. You cannot play cash games on the FantasyEnchant.com platform. However, you can play free games. Play free games and test your gaming skills.

Why PAN card is required to get my FantasyEnchant.com account verified?

As taxes are deducted on the withdrawal of winning amount, hence PAN Card details are mandatory.

Verification process

You are not authorized by FantasyEnchant.com will not allow you to withdraw the winning amount without submitting and verifying the following documents. You will not be allowed to withdraw your winnings by ultimatefantasy.com without submitting and verifying the following documents.

Cell phone

To complete mobile verification, the user must must perform the following

  1. Click the settings icon in the bottom right corner.
  2. Click on the cell phone number
  4. Enter the 10-digit cell phone number
    5. .
  5. Request an OTP
    6. .
  6. After the OTP is received, enter the OTP.
  7. Authentication of the mobile phone number is now complete.

Email

To complete email authentication, the user must click on

  1. Click the settings icon in the bottom right corner.
  2. Click Email
    3. .
  3. Enter email ID
    4. .
  4. Request OTP.
  5. After OTP is received, enter the OTP.
  6. Email authentication is now complete.

Bank account

To complete the bank account verification, the user follows the steps below. Follow these steps:

  1. Click the settings icon in the bottom right corner.
  2. Click KYC
    3. .
  3. Enter the account number, account name and IFSC code correctly. Enter the IFSC code correctly. NRE account is not available. Not allowed.
  4. Upload a copy of the canceled check
    5. .
  5. Bank account is now verified.

PAN

To complete the bank account verification, the user can follow the following steps:

  1. Click on the setting icon on the right bottom
  2. Click on the KYC
  3. Upload the copy of PAN card.

This completes the verification process for bank account

Why the verification got rejected?

Your verification can fail if your KYC verification is not successful, due to one or several reasons as listed below:

PAN

  • You have not uploaded a full image of the original PAN card.
    • As the PAN card is mandatory for the verification process and transactions on FantasyEnchant.com, please upload a clear and full image of your original PAN Card.
    • If you are uploading an E-PAN card for PAN card verification, please provide a full scanned image of the E-PAN card, including both front and back.
  • Details on the PAN Card do not match the details entered by you.
    • You may have entered an incorrect PAN.
    • The name on your bank account does not match the name on the PAN Card you uploaded.

Bank account

  • Wrong IFSC code entered.
    • The IFSC code can be found on the bank statement, checkbook and passbook.
    • The image of the uploaded canceled check is not clear.
      • Upload a clear image of the canceled check. Please make sure that the account number, IFSC code and your name are clearly visible. Please make sure that your name is clearly visible.
      • Bank account number does not match the number on the copy of the uploaded canceled check. The number does not match the number on the copy of the uploaded canceled check
        • .

Documents submitted but awaiting certification.

After submitting your documents
. FantasyEnchant.com's verification process The verification process for
takes up to 5-7 working days to complete. This takes
You will be notified by e-mail when the verification process is complete. Updated by email.

Problems encountered when updating information
.

Mobile

    • Entering a cell phone number that does not receive OTP will result in an OTP within 30 seconds, You must receive the OTP within 30 seconds. In the unlikely event that you do not receive it if you do not receive an OTP, please check the following:
      • The entered cell phone number is correct
      • .
      • Your cell phone is within the network coverage area
        • .
      • If you are in an area with poor network coverage, check the following. OTP can only be received when you are in an area with a good network. To receive OTP.
    • Already authorized mobile phone number Make sure that the mobile phone number entered in the authorization process is not already authorized. The mobile phone number entered in the verification process is not another FantasyEnchant.com Check that it is not linked to another FantasyEnchant.com account. Make sure it is not linked to an account The same cell phone number cannot be used for two accounts. It cannot be used for one account.

Email

  • Not received an OTPOnce you enter your email id, you should receive an OTP within 30 seconds. In case you do not receive the OTP, please check the following:
    • Email id entered is correct
    • Check in your Junk/Spam/Promotion folder

PAN

The same bank account cannot be registered more than once. FantasyEnchant.com You cannot register for an account.
Make sure that the bank account details provided are unique. Make sure you are not authorized by FantasyEnchant.com. .

Bank account

    • It is not possible to register more than one same bank account. An FantasyEnchant.com It is not possible to register for an account. The bank account information provided is unique and not verified by Please make sure that you are not verified by FantasyEnchant.comFantasyEnchant.com. .
    • If you are not using the latest version, you will be warned to install the latest version of the application. You will be prompted to install the latest version of the app.

My Relationships

Deposits

How do I add money to my FantasyEnchant.com account How to add money to my account

.

Add money to your account using your linked PayTM account Ulimatfantasy. You can add it to your app wallet.

Types of cards that can be stored/used.

Currently you can only add money using your PayTM account.
However, you can add funds to your PayTM Wallet using a credit/debit card. to your PayTM Wallet.

What should I do if I don't have a PayTM account?

If you do not have a PayTM account Urimatfantasy.com. PayTM account to add money to your wallet. We are We are working on integration with other payment gateways. We are in the process of integration with other gateways.

Can I link multiple PayTM accounts on FantasyEnchant.com? .

[No, you can link multiple PayTM accounts to your own account Your FantasyEnchant.com Wallet; PayTM accounts linked to the FantasyEnchant.com app's wallet must be accessible from your wallet. The PayTM account linked to the wallet of the application must be accessible from your mobile phone. Must be accessible from your mobile phone and verifiable in your FantasyEnchant.com account. Must be verifiable in the account.

[man] I added money to my FantasyEnchant.com account. I added money to my account.

Money is instantly added to your FantasyEnchant.com account wallet. Money is added to your account wallet instantly.
If FantasyEnchant.com does not appear in your wallet within 30 minutes If FantasyEnchant.com does not appear in your account wallet within 30 minutes,

Email us at info@FantasyEnchant.com.

Retract

    What steps do I need to take to withdraw my earnings?

    For withdrawal requests, please follow the steps below. Follow these steps:

      Log in to
    • FantasyEnchant. Com. Application
    • Click the balance icon in the top left corner of the app.
    • Click on the withdrawal box.
    • If you have a valid withdrawal account, you can enter the withdrawal amount. Enter the withdrawal amount.
    • This is recorded in the system.
      All withdrawals are processed within 2-3 business days. They are processed within one working day. (A business day here is a bank business day. &hours) and will be processed within&hours. The money is then transferred to the approved bank account. The money is transferred to the bank account.

    KYC must be completed before the winning amount can be withdrawn. must be completed.
    A copy of the PAN card for KYC must be uploaded. Details like A/C number, IFSC,
    . bank name and canceled check.

    What is your daily withdrawal limit?

    • The minimum amount I can withdraw from my winning balance is ₹100. The minimum amount you can withdraw from your winning balance is ₹100. The maximum amount that can be withdrawn in a day is ₹1,00,000.
    • A maximum of three withdrawals can be made in one day. You can make a maximum of three withdrawals per day.

    Can money in my wallet be withdrawn from someone else's bank account? Can I withdraw money from my account?

      [No, you cannot withdraw your earnings into another person's bank account. No, you cannot withdraw to another person's bank account. Available balance Linked bank account authorized during the KYC process. can only be withdrawn through.
    .
    At FantasyEnchant, where your volleyball dreams come true! Mi give you the unique opportunity to create, manage and lead your own volleyball team to victory.

    How can I withdraw my winnings from my FantasyEnchant.com wallet?

    FantasyEnchant.com shall credit the winnings to your FantasyEnchant.com app wallet within a few hours of the live match being completed and the result being declared. You can transfer the money from your FantasyEnchant.com wallet to your bank account, once your bank account is verified.

    How the prize money is distributed if there is a tie between the two players?

    In case there is a tie between the two players of the challenge, the amount will be distributed equally between both the challengers.

    Does the amount in my app wallet have any expiry date?

    In the event that you do not transfer the amount in your app wallet account is not transferred to your bank account within the same financial year, it will be transferred automatically to your bank account which is on record with FantasyEnchant.com account, provided that your FantasyEnchant.com account has been already verified by FantasyEnchant.com .

    In case you have not provided the Bank account details or you have not completed the verification process for the FantasyEnchant.com account, the amount will be forfeited by FantasyEnchant.com . Hence it is a must to have your FantasyEnchant.com account verified as early as possible. Please go through our ‘Terms and Conditions’ for more information on this issue.

    Why I have not received my winning amount in my FantasyEnchant.com app wallet yet?

    FantasyEnchant.com shall credit the winnings to your FantasyEnchant.com app wallet within a few hours of the live match being completed and the result being declared.

    In case you do not get the amount in your account within 24 hours of declaring the result, please get in touch through email on info@FantasyEnchant.com

    When will I receive my TDS certificate?

    In case of TDS deduction, you will be provided a TDS certificate in accordance with the
    Income Tax Act 1961. TDS certificate shall be generated within 3 months from the date of winning.
    It will be emailed to your registered email address as soon as it is available.

Other Transactions

Is there a way to monitor the history of my transactions?

You can keep tabs on your transaction history through the FantasyEnchant.com mobile app by following these steps:

  • Tap on the balance icon located at the top left of the screen.
  • Review all recent transactions displayed in this section.
  • Utilize the available filters to locate specific transactions.

How do I interpret the transactions on my FantasyEnchant.com account?

Different types of transactions on a user's FantasyEnchant.com account are outlined below:

  • Deposit: Any instance where the user adds funds to their FantasyEnchant.com account wallet is categorized as a 'deposit' transaction.
  • Won: Transactions associated with challenges won by the user can be viewed here.
  • Withdraw: Transactions involving the withdrawal of funds from a user's FantasyEnchant.com wallet to their bank account are recorded here.
  • Lost: Transactions linked to challenges lost by the user are documented here.
  • Voided: Transactions tied to challenges that became void due to non-acceptance or match cancellations can be monitored here.

Is it possible to transfer money from one FantasyEnchant.com account to another?

No, you cannot transfer the balance from one FantasyEnchant.com account to another.
The available balance can only be used for fantasy gaming or can be withdrawn through the linked bank account.

Understanding the FantasyEnchant.com account balance.

You can track all the transactions related to withdraw or deposit into your
FantasyEnchant.com account anytime by clicking the Balance section on the top left of the app.

How can I comprehend my FantasyEnchant.com wallet?

Your FantasyEnchant.com wallet is categorized into two sections:

  • Deposit: All transactions involving the addition of funds to your FantasyEnchant.com account will be listed under 'Deposit' in your wallet.
  • Withdraw: The balance available for transfer from your FantasyEnchant.com wallet to your bank account will be displayed under this category.

How do I get a notification for my transaction?

For every successful transaction, an email confirmation will be sent to your registered email id .
The email will also have the details about the Transaction and the amount.

How can the balance on my FantasyEnchant.com account be checked?

The current balance appears under the balance icon on the top left of the screen.
Click on the icon to get detail information about the transactions related to deposit and withdrawal,
challenges won and lost.

What is the expiry date of the amount in my ‘Deposits’ Account?

In the event that you do not transfer the amount in your app wallet account is not
transferred to your bank account within the same financial year,
it will be transferred automatically to your bank account which is on record with FantasyEnchant.com account,
provided that your FantasyEnchant.com account has been already verified by FantasyEnchant.com .

In case you have not provided the bank account details or you have not completed the
verification process for the FantasyEnchant.com account, the amount will be forfeited by FantasyEnchant.com .
Hence it is a must to get your FantasyEnchant.com account verified as early as possible.

Why have you refunded my challenge amount?

The Challenge amount is refunded under the following circumstances:

  • If the challenge card is not accepted by any of the opponents.
  • If the match is cancelled for which the card was created.
    This includes scenarios where the match is abandoned after it has started,
    or the match is abandoned without a single ball being bowled.
  • If none of the selected players plays match and team total score is Zero then Challenge is declared Void and money is refunded back your wallet

When are the points updated for every match?

The points are updated through live score feed as the match progresses.
Sometimes, rankings and points may take a little longer in getting
updated but be assured, once the match ends final score and
ranking shall be updated on the challenge card.

How the score is affected if a match is concluded by a Super Over?

The score is not affected by the scores of the Super Over, under any circumstances as wickets
taken and runs scored by the players are not counted in their official records.

The player I want to choose is not available on the squad of FantasyEnchant.com . What should I do?

Different publications and websites use various sources to get information
on the final squad. We have a tie-up with highly reliable third-party
service providers for the most reliable and accurate squad information.

In case, you find that a particular player is missing on our
platform, you need to email us the details of the information along with the link.

The process of adding the player into the squad would be done
2 hours before the beginning of the match. No player would be added to the squad after this deadline.

How to score points on a challenge?

The score will depend on the performance of the player in the match, so to ensure the
highest score, select the best performing player.
For detailed information, please click here scoring

How long it takes to update the scores?

Scores are updated constantly as the match
progresses. When the match ends, the final scores are updated on the challenge card instantly.

I have created the challenge card before the deadline, so why my player has not received any points yet?

Points are allocated only after the match starts.

How can I verify my player’s points?

You can verify your points by clicking on the scoring link on the setting page on your FantasyEnchant.com app.

To update the points on which website do you refer to?

We have a tie-up with highly reliable third-party service providers for live score feed. We even cross verify these scores with other scorecards and live score feeds to maintain accuracy while updating points.

 

Ticket System Rules

  1. A user can redeem only one ticket per pool/contest.

  2. A user can redeem multiple tickets allotted to them for different pools in the same match.

  3. A user can not redeem more than 2 tickets in a day in any contest or any match.

  4. If a user is allotted multiple tickets of the same contest, he can redeem it to enter one team only. The 2nd team entry fees will be debited from their wallet balance.

  5. If the user selects the teams to join in the contest where they have ticket(s), the 1st team will use the ticket and other teams will use the wallet balance.

Profile and Preference

My Profile

How can I contact FantasyEnchant.com ?

Currently, we do not have an on-call service. We recommended you to go
through the FAQ’s to resolve your queries. In case you are unable to
find an answer to your query, feel free to reach us through the
following email: info@FantasyEnchant.com

How do I change my Email ID?

You can update the email id
on your FantasyEnchant.com app by visiting the Settings section. In case,
the Email Id provided previously is already verified with FantasyEnchant.com ,
you will have to write to info@FantasyEnchant.com to update your new email id.
The support team will send an OTP to your registered mobile number for verification,
which you must key in on the Settings page along with the new email id to update the same.
The email id will go through the verification process again with FantasyEnchant.com .

How can the mobile number be changed?

You can update the mobile number on your FantasyEnchant.com app by visiting the Settings section.
In case, the phone number is already verified with FantasyEnchant.com , you will have to write to
info@FantasyEnchant.com to update your mobile number.
The support team will send an OTP to your registered email id for verification,
which you must key in on the Settings page along with the new mobile number to update the same.
The new mobile number will go through the verification process again with FantasyEnchant.com .

Kindly note: The New phone number will be used to add funds from the linked Paytm account into your FantasyEnchant.com app wallet.

How can I change my BANK account?

In case, the phone number is already verified with FantasyEnchant.com ,
you will have to write to info@FantasyEnchant.com with the new bank account details.
Once our support team deletes the previous details, you should be able to add
the new bank account details in the KYC section.
The new bank details will go through the verification process again with FantasyEnchant.com .

How can I check if the bank account is verified on my FantasyEnchant.com account?

If your bank account is verified by FantasyEnchant.com , verified will appear
in green color in front of the bank account in the settings section.

How do I change my PAN Card?

No, you cannot change the PAN card once verified with FantasyEnchant.com as it is your unique identity proof.

How do I change my state?

Once your state of residence has been verified with FantasyEnchant.com , it cannot be changed.

Why am I not receiving any email from FantasyEnchant.com on my registered Email ID?

Please check your ‘Spam’ Folder in the mailbox. Sometimes emails get directed to
your spam folder, in such case please mark FantasyEnchant.com as ‘Not Spam’.
If you do not find any of the mails in the spam folder either,
kindly email us at info@FantasyEnchant.com .

Kindly note : Please reverify the Email ID provided by you for any error

How can I unsubscribe the notifications from FantasyEnchant.com ?

Follow the steps mentioned below:

  • Click on the ‘settings’ icon on the bottom left of the app.
  • Click on the ‘notification’.
  • Click on the option for unsubscribing the notifications.

Steps to set a strong password for your FantasyEnchant.com account

To set a strong password, please follow these recommendations:

  • Password should be a minimum of 8 characters and a maximum of 20.
  • Password should be a combination of numbers, special characters and alphabets.
  • In your password, you should avoid using your mobile number, name and date of birth.
  • You should not share your password with anyone and keep it secure.
  • Always have an updated version of the app.
  • You should not keep any password that you have already used on any other website or app.
  • You should change your password every three months.
  • For your security, you should reset your password and mail us on info@FantasyEnchant.com , requesting to log you out from all the devices on which you have opened your FantasyEnchant.com account.

Suggestions to safeguard your FantasyEnchant.com account

It is our top priority to keep your account secure.
Please follow these recommendations to safeguard your account:

  • For your security, do not download the app from any source other than the official download page.
    • Apple mobile users should download the official app from the App Store
    • Android users should download the official app from this download link on the FantasyEnchant.com Website.
  • Always be cautious of the websites imitating FantasyEnchant.com . Some websites might have names similar to FantasyEnchant.com with subtle changes, for e.g. one or two letters changed.
  • Please ensure that you do not share personal information like your password, OTP or phone number, etc. with anyone. FantasyEnchant.com will never call and ask for such information.
  • FantasyEnchant.com does not have an on-call service. In case you need any assistance, kindly go through the FAQs. if your query is not resolved and you need further assistance, you can write to us on info@FantasyEnchant.com . We will call you only if you have mentioned the same in your email.
  • Always avoid using any public devices to log in to your FantasyEnchant.com account. If in case you do so, please ensure to log out before leaving the device. At any point, if you feel that someone else is using your account, kindly change your password as soon as possible.
  • For your security, you should reset your password periodically.
    Additionally, you may mail us on info@FantasyEnchant.com ,
    requesting to log you out from all the devices on which you may
    have previously accessed your FantasyEnchant.com account.
Fair Play

1. Transparency

Equal Opportunity For Everyone

All users are bound by the same rules and have access to the database of players while selecting players to create challenges. Each user has the liberty to create as many challenges as he/she wants with any desired amount. The desired amount has to be selected from a set of available denominations. Every participant on the FantasyEnchant.com app is given an equal opportunity for playing the game and winning it, irrespective of their caste, color, creed or status. This game is open for all who know the game proficiently and willing to become the winner.

Deadline For Creating Challenge

For all the sports provided by FantasyEnchant.com , the deadline for creating a challenge is until the start of the match. No challenge can be created after the deadline has been crossed. The deadline ensures that no one takes an undue advantage of fantasy gaming.

Competitor Tracker

You can check the score on your challenge card through our live feed, so one can be confident about the points scored by him/her and the opponent. These scores can be cross-checked by visiting the ‘scoring’ on the app.

Declaring The Winner

FantasyEnchant.com has taken the following measures to ensure that the users can play with full confidence and compete with others.

  • For each challenge, the point calculation is clearly mentioned and displayed in the scoring section of the app. It is accessible to the users at all times.
  • For every challenge, the winning amount is clearly mentioned
  • The winning amount of a challenge is processed immediately
  • The live score feed is provided by highly reliable third-party service providers

2. Trust

Verified Users

FantasyEnchant.com has a rigid Verification process to ensure that there are only sincere users onboard. Users will be able to withdraw the winning amount from the wallet only if his/her PAN Card and Bank account details are verified on our platform.

Safe & Secure Payments

We strive to ensure the safety and security of our user’s funds and information. Thus, we have partnered with trusted third party payment gateways with 3-D secure authentication. Furthermore, we do not store user’s Credit/Debit card details with us.

3. Legality

FantasyEnchant.com is a skill-based fantasy sports mobile app and is fully compliant with Indian laws.

Games of skill are legal, as they are excluded from the ambit of Indian gambling legislations
including, the Public Gambling Act of 1867. The Indian Supreme Court in the cases of State of
Andhra Pradesh v. K Satyanarayana (AIR 1968 SC 825) and KR Lakshmanan v.
State of Tamil Nadu (AIR 1996 SC 1153) has held that a game in which success
depends predominantly upon the superior knowledge, training, attention, experience,
and adroitness of the player shall be classified as a game of skill.

FantasyEnchant.com allows a user to create a player vs player fantasy Challenge(s) against other users.
FantasyEnchant.com is different than traditional fantasy sports as a user’s line-up, also called Challenge,
consists of one player, instead of multiple players. The user doesn’t have to create a team of players.
There are no cheat codes or shortcuts for quick and easy wins.

The Challenge(s) described above are games of skill as success of
Participants depends primarily on their superior knowledge of the games of cricket and other sports,
statistics, knowledge of players’ relative form, players’ performance in a particular territory,
conditions and/or format (such as ODIs, test cricket and Twenty20 in the cricket fantasy games),
attention, dedication and ability in playing the Challenge(s).

4. Support

Our support team is available 24×7 and users can reach out to them
at info@FantasyEnchant.com .We are happy to
serve our users anytime and every time!

5. Responsibility

Protected User Information

Our users trust us completely with their personal details like PAN Card and Bank Details. We strive to ensure the safety and security of our user’s funds and information. Thus, we never disclose sensitive and personal information with any third parties.

Users below the age of 18 years are not allowed to play on FantasyEnchant.com . Age verification is performed when the user submits his/her PAN Card.

Cashless Transactions

Cash Transactions are not allowed on FantasyEnchant.com .

Promotions And Offers

Signing Bonus

We are giving signing bonus of Rs.20/ to every new user on signing up.

Referral Program

  • This Program shall help current users to invite their friends and families to participate in FantasyEnchant.com .
  • Once an existing user invites any of his friends or family, he shall get a Referral bonus of Rs. 10.00 when the referred user plays his/her first paid game.
  • One single user can invite a maximum of 5 friends/family members.

For example if User A opens his account he shall immediately get a Signing Bonus of Rs. 20.00.
Now if he invites 5 more friends/family and they play their first paid game, then his/her total wallet balance shall be 20 + 10*5 = Rs 70.00.
All cash bonus given expires within 14 days of its credit.

Refund Policy

Our focus is complete customer satisfaction and in case of valid argument, we refund the money if valid reason is presented, and it holds up after our investigation. Please read the fine points of our refund policy below.

  • If your joined challenge or contest is left unaccepted or remains unfilled, FantasyEnchant.com refunds the entry fee amount in a user’s respected wallets within 30 minutes of start of the match.
  • In the event of a malfunction in a Game, Service or any of the related systems, or due to any other error, all entry fees are subject to a refund after a rightful inspection.
  • In case a user makes a deposit and is not credited instantly in FantasyEnchant.com wallet, we advise them to wait for at least 15 minutes post their transaction.
  • Once you join a contest/challenge game, there is no taking back the entry fee. You will have to wait for the result to be declared and the contest/challenge will be settled accordingly.
  • In the challenges/contests where entry fee is not taken from the correct heads and if a user contacts FantasyEnchant.com support team and provides enough evidence of a wrongful debit, we could refund the entry fee is right head after a rightful inspection
  • In case of a user’s bank account is debited in an attempt to top up FantasyEnchant.com wallet and the payment to FantasyEnchant.com is failed or delayed due to any reason. You can contact your bank to get the rightful response. FantasyEnchant.com support team will try to solve your concern, however, we advise you to wait for at least 15 minutes before contacting us as sometimes the Payment Gateways may take a few minutes to process the transaction.